A timely first reply
Acknowledge a new inquiry and explain the next step, using a message that fits the service they asked about.
Automatic Lead Follow-Up
for local service pros
Automatic lead follow-up gives local service businesses a reply process for new inquiries. We connect useful reminders and pause them when a customer responds.
In short: Keep open inquiries in view while your team is on a job. Agreed timing and stop rules let a person take over the conversation at the right moment.
Built around your business
What you get
Follow-up with a reason
Ask for a missing detail or check whether help is still needed. We agree on the schedule before any messages run.
A person takes over
Pause the sequence when a customer replies or a booking is recorded. Give a teammate the conversation and its history.
How it comes together
A reply should move the job forward.
Someone has asked for help. A useful check-in keeps that request in view until your team can talk through the work. We define where reminders stop and a person takes over.
Keep an open inquiry moving.
One place to pick it up
Powered by SupportLocal How it works in your inbox
The handoff matters as much as the first message. Here is how this part of your system reaches your team.
The starting point
A new lead asks about a service through a connected form.
The conversation stays together
The agreed reply and follow-up schedule starts.
Your team takes over
A reply pauses the sequence and alerts your team in One Inbox.
From plan to practice
How we install it
- 01
Map new inquiries
We review your forms, lead sources, response hours, and the details your team needs before calling.
- 02
Write the sequence
We prepare the first reply and reminders, set the timing, and agree on reply, booking, and stop conditions.
- 03
Test the handoff
We send a test inquiry, reply to it, and check that reminders pause and the right teammate can continue.
Is this the same as missed call texting?
Automatic Lead Follow-Up follows up on new inquiries and open requests. Missed-Call Text Back starts a text conversation after an unanswered call. We can connect both when needed.
What stops the reminders?
Lead reminders stop under the conditions we agree on, including a reply, a recorded booking, or a request to stop. We test those conditions before launch.
Can messages go out after hours?
We agree on lead follow-up response hours with you before enabling messages. The first message can explain when your team will be available, without promising someone is there when they are not.
Can we change the wording?
Lead follow-up wording can change as your services and customer questions change. We write the messages around your services and review them with you. Your team can ask for changes as the questions customers ask change.
Let's put it together
Ready to get more work?
Tell us about your business. We will map out what to connect.
Book a call